App / Mobile
This page sets out the legal terms that govern your use of akuaselot, including how we handle your account data, what rights you hold, and where to reach us when you have a question. Access to our platform depends on local law and is available only where permitted in your region.
Our terms apply the moment you open an account and continue for as long as that account remains active. We collect only what we need to operate your account — login credentials, transaction records, and the wallet identifiers you connect, such as DANA, OVO, or GoPay. We do not sell this data to third parties, and we do not share it beyond what is required to process a transaction or respond to a lawful request. Eligibility to use akuaselot depends on whether access is permitted under the laws of your region. It is your responsibility to check local rules before registering. Where local law restricts or prohibits online gaming activity, we will not knowingly onboard accounts from those areas. We update these terms when our services change or when applicable regulations require it. The version shown here is the one currently in effect. If we make a material change, we will notify you through the contact path registered to your account before the update takes effect. Continued use after that date means you accept the revised terms.
DANA wallet transactions on your account are logged in your transaction history. You can review each entry, including date, amount and status, directly from the account dashboard after login.
OVO transfers appear in the same transaction record. If a transfer shows an unexpected status, the details panel in your account is the first place to check before contacting support.
GoPay payments are confirmed through the same account record. We retain transaction logs for the period required by applicable law and make them accessible to you on request.
Not every part of your experience falls under this single policy document. Here is a clear breakdown of what is inside and outside its scope so you know where to look for each topic.
Login, registration, identity verification steps, and account suspension or closure decisions all fall within this policy. The rules governing these processes are set out here and in the account terms linked from your dashboard.
Deposits and withdrawals processed through DANA, OVO, and GoPay are covered by this policy in relation to data handling and record retention. Payment processing rules, limits, and verification steps are shown separately within the cashier section of your account.
The games, odds displays, and promotional content visible in the lobby are governed by content and game-provider terms, not this legal policy. Those terms are shown at the point of participation or in the relevant section of your account.
Services you access outside of akuaselot — including your DANA, OVO, or GoPay app, your device's operating system, or any third-party link we may reference — are governed entirely by their own terms. We have no authority over those services and accept no liability for them.
You hold specific rights over your account data and the records we keep on your behalf. These are not passive entitlements — you can act on them directly through your account or by contacting our support team. Reviewing your transaction history requires no special request: log in, open the account dashboard, and the full record is there, including every DANA, OVO, and GoPay entry with its date and status. Correcting personal details such as your registered name or contact number can be done from the account settings page; for changes that require identity verification, the fields will show you the documents needed. If you want to raise a question about how your data is used, or request that we delete information we hold beyond what is legally required, our support team handles those requests through the contact paths on this page. We aim to acknowledge each request and let you know the next step.
Every transaction linked to your account — deposits, withdrawals, game rounds — is accessible from the account dashboard after login. No request to us is needed to view this history.
Open account settings to update contact information. Fields that require identity verification will show the verification steps inline so you know exactly what to prepare.
If you want to know what data we hold, how long we keep it, or why a specific record exists, send the question through live chat or email support. We will confirm receipt and outline the next step.
Where deletion is not prevented by a legal retention obligation, you can request it in writing via the support email on this page. We will confirm which data can be removed and the expected timeline.
Legal and policy questions go through the same support channels as account questions. Pick the path that works for you — live chat is the fastest route for straightforward queries, while email suits anything that needs a written record.
Open the chat icon from any page once you are logged in. State that your question relates to a legal or policy matter so the agent can route it correctly.
Write to our support address with your account username and a clear description of the policy question. You will receive a confirmation with a reference number.
For record-related requests — transaction history, data held on your account — start in the dashboard. Many queries can be resolved there without needing to contact support at all.
We use standard encryption across the platform to protect data in transit and at rest. Your account credentials are stored in hashed form — we do not hold your password in readable format. Session tokens expire after a period of inactivity, which limits exposure if a device is left unattended.
We keep your account and transaction records for the period required by applicable law. After that period, records are removed unless you have an open dispute that requires them to remain accessible.
We use session cookies to keep you logged in and functional cookies to remember your account preferences. Analytics cookies, if active, can be managed from the cookie settings panel accessible in the site footer.
You can review active login sessions from account settings and terminate any session you do not recognise. If you suspect unauthorised access, contact live chat immediately — our team can lock the account while the issue is investigated.
If you believe a policy decision affecting your account was applied incorrectly, raise it through email support with your account username and the relevant date. We will review it against the version of the policy in effect at that time.
These are the questions we hear most often about our legal terms and how they apply to your account.
Access depends on whether online gaming is permitted under local law in your region. If you are in an area where it is allowed, this policy applies to your account in full. We recommend checking the rules that apply in your specific location before registering.
Log into your account and open the dashboard — your transaction history, account details, and linked wallet records (DANA, OVO, GoPay) are all shown there. For data held outside the dashboard, contact support via email with your account username.
Yes. Send a written deletion request to our support email. We will confirm which data can be removed immediately and which must be retained for the legally required period. You will receive a reference number and an expected timeline.
When you close your account, we retain transaction and identity records for the period required by applicable law, then remove them. You will not receive marketing communications after closure. Any pending withdrawal is processed before the account is closed.
Contact us through live chat or email support and describe the specific concern — include your account username and the date of the event where possible. We will log it, review it against our current policy, and respond with the outcome and any next steps.
The version on this page is the one currently in effect. When we make a material change, we notify you through the contact details on your account before it takes effect. You do not need to check back manually — we will reach you directly when something changes.