App / Mobile
This page sets out exactly what data akuaselot collects when you access the platform, how we use it, and the choices available to you under this policy. Access to our services depends on local law and is available where local law permits — we keep these terms plain so you know where you stand before you start.
When you create an account on akuaselot, we collect the registration details you provide — name, email address, and contact information — along with the transaction records linked to your e-wallet activity. This includes interactions made through DANA, OVO, and GoPay, where those payment methods are used within your account. We collect this information to process account requests, verify wallet ownership, deliver account notifications, and maintain transaction records as required by our operating obligations. We do not sell your personal data to third parties for their own marketing purposes. Data shared with payment processors is limited strictly to what is needed to complete the transaction you have initiated. Where we work with service partners — including the studios that supply game content to our lobby — those partners receive only the minimum data necessary for the service they provide, and are bound by data-handling obligations consistent with this policy. Retention periods follow our internal records schedule. Account transaction data, including wallet deposits and withdrawal records associated with DANA, OVO, or GoPay, is retained for the period required to support account queries and comply with applicable obligations. You may request a summary of the data we hold about you at any time through the contact paths set out below. Where local law gives you additional rights, we aim to honour those within the scope this policy describes.
Transaction records linked to DANA activity in your account are retained for the period required to support queries and meet applicable obligations. We share only the data needed to complete a transaction.
OVO wallet interactions processed through your account are logged at the transaction level. This data is not used for marketing profiling and is held only as long as our records schedule requires.
GoPay payment records are stored against your account history. You can request a summary of those records through the support contact route, and we will respond within the timeframe set out in our policy.
This policy applies to data collected directly through the akuaselot platform — account registration, wallet-linked transactions, and in-session activity. It does not extend to third-party services you access via external links, or to payment processors operating under their own privacy frameworks. Understanding the boundary helps you know which rules apply where.
Data collected when you log in, verify your identity, or update your account profile falls fully within this policy. This includes device session data and any account preference records we store on your behalf.
Deposit and withdrawal actions carried out through DANA, OVO, or GoPay are recorded in your account history and governed here. The payment processor's own privacy terms also apply to their side of the transaction.
Your browsing activity within the platform — game lobby visits, sports market views, session duration — is captured in aggregate for platform performance. Individual session records are not shared with game studios.
External links, partner promotional pages, and any service accessed outside the akuaselot domain are not covered by this policy. We have no visibility into how those services collect or handle your data once you leave our platform.
You have a number of concrete options when it comes to the data we hold. Reviewing your transaction history is the most direct starting point — your account dashboard displays the record of wallet activity, including DANA, OVO, and GoPay movements, without requiring you to contact support first. If any detail in your account profile looks incorrect — name spelling, registered email, or contact number — you can submit a correction request through the account settings page, where the relevant fields and submission path are shown. For questions that go beyond self-service, our support channel handles privacy-related queries directly. If you want to understand what specific data we hold about you, or if you believe a record needs to be removed or corrected, raise that through the privacy contact route named below. We will acknowledge your request and let you know the next step. Response handling follows the schedule set out in our support framework.
Your transaction history and account profile data are accessible after login. The dashboard shows wallet records, session activity summaries, and account detail as currently stored.
Submit a correction through the account settings page. The fields shown there cover registered name, email, and contact number. Follow the on-screen instructions and the updated record will reflect once verified.
For queries about what data we hold, why we hold it, or how long it is retained, use the privacy contact path below. Include your account email so we can locate the right records quickly.
Where local law supports a removal or erasure request, submit it through the support contact route. We will confirm receipt and advise on eligibility based on applicable obligations at the time.
For any question specific to this policy — data held, correction requests, or removal enquiries — use one of the contact paths below. Include your registered account email in every message so we can match your request to the correct record without delay.
Open the chat window from any page on the platform. Select the account or privacy topic from the menu shown. A support agent will pick up the query and route it to the correct team.
Send your privacy request to the support email address shown in your account settings page. Quote your registered email address and describe the data question clearly so we can respond without back-and-forth.
The help section inside your account dashboard contains a privacy request form. Fill in the fields shown, submit, and we will acknowledge within the timeframe set out in our support schedule.
Our data handling practices are built around what your account actually needs to function. We collect session cookies to maintain your login state and remember your last wallet method — nothing beyond what keeps the account working as you expect. Security measures applied to your account data are reviewed as part of our platform operations; we do not publish specific technical parameters, but the process is consistent and not reliant on any single point. If you want to understand retention periods or challenge a record, the contact paths above are the right route — we do not require you to navigate a formal legal process to ask a straightforward question.
We use session and functional cookies only. These maintain your login state, remember wallet preferences such as DANA or GoPay, and support the account dashboard display. No third-party advertising cookies are placed without a separate disclosure.
Access to your stored account data is controlled through your login credentials. We apply internal access controls on our side so that only the functions that need your data can reach it. Contact support if you suspect unauthorised access.
Account profile data is held while your account is active and for a defined period afterward to support queries. Wallet transaction records — including DANA, OVO, and GoPay history — are retained per our records schedule, details available on request.
When this policy changes materially, we place a notice on the platform and update the revision date shown at the bottom of this page. Continued use of your account after a change is posted constitutes acknowledgement of the revised terms.
The questions below cover the most common things people ask about how akuaselot handles account data, wallet records, and your rights under this policy. If your question is not answered here, use the contact paths in the support section above.
We collect your name, email address, and contact details submitted at registration, plus the account activity generated from that point forward. Wallet-linked data — such as DANA, OVO, or GoPay transaction records — is collected when you initiate a deposit or withdrawal through your account.
Studios that supply game content to our lobby — including CQ9, JDB, Bigtime Gaming, Joker, and Pragmatic Play — receive only the minimum session data needed to load and run a game. They are not given your payment records, wallet details, or personal registration information.
Wallet transaction records, including activity from DANA, OVO, and GoPay, are retained for the period required to handle account queries and meet applicable obligations. The exact period depends on local requirements. You can request confirmation of the retention period applicable to your account via the support contact route.
Submit a data request through the help centre form in your account dashboard, or send an email using the address shown in your account settings. Include your registered email address so we can locate the correct records. We will acknowledge the request and advise on the next step.
Where local law supports a deletion or erasure request, you can submit one through the support contact route. Eligibility depends on applicable obligations at the time — for example, transaction records we are required to retain cannot be removed before the retention period ends. We will explain the position clearly when you submit the request.
If your account becomes inactive, we retain your records for a defined period under our internal schedule before they are removed from active systems. You can contact support at any time to ask about the status of your records or to initiate a formal account closure and data review.